Keep IT simple

"Simplicity is the ultimate sophistication"

What I can do What people say

Icon IT Contact Me
16 Hederman Close, Silverton, Exeter, EX5 4HW. Tel: 07782 156 515

IT solutions for South Devon small businesses and their owners

I believe in simplicity. Keeping IT systems simple makes them easier to understand & means there are less things to go wrong.

I also believe content is the basis of all communication - what you say is more important than how you say it.

I work for small businesses that have anything between 1 and around 20 users. I also work in the homes of people who are employed in those businesses.

I work on Windows & Mac's, mobile phones, tablets, laptops etc. On networks, internet, e-mail, Word, Excel & everything that runs a firms IT systems - but I don't know everything - so sometimes I need help from your software supplier (Sage, business specific software packages etc).

I am good at hardware and software solutions. My specialism is Windows networks - which is the area Microsoft trained me in.

My chief skill is in problem solving, but I do also put a lot of effort in trying to make sure my clients understand their IT system themselves. Translating technical knowledge into a language the end user understands, is something I work really hard at.

I am skilled at keeping old IT systems running.

I am a sole trader with low overheads that means I can keep my costs low.

I think we should all be able to run an IT system that we understand & isn't expensive to maintain.

IT support companies should be there to benefit the business, not the other way around. I do not endeavour to be involved in your business, merely to facilitate it.

My work area covers broadly the following region:

Exeter, Tiverton, Okehampton, Exmouth, Honiton, Crediton, Teignmouth, Newton Abbot

Business charges are £55 + VAT per hour onsite or £45 + VAT for remote support. The daily rate is £330 + VAT per day

Domestic rates are £45 + VAT per hour onsite and remote

Business contracts are £15 + VAT per workstation per month (starting at minimum cost of £75 + VAT or £750 + VAT per annum - 12 months for the cost of 10).

Domestic contracts are available at £199 per annum per PC.

Problem solving

My strong point is being able to quickly identify problems and produce fixes that are cost effective and long lasting.

Network installation and maintenance

Simply here to ensure your computers are all working satisfactorily and to allow you to carry on running your business.

Email system support

Economical and 100% reliable email systems supplied through Microsoft Office 365. Incredible value.

Windows and Mac Support

All Windows and Macs are liable to need some form of maintenance and improvement from time to time. I’m hear to help with all your equipment from iOS to Samsung, Microsoft and Apple. I steer clear of Linux.

Website Design

Using my business contacts and partnerships I now offer website design at low cost & with great reliability.

E-commerce solution creation, hosting and training

E-commerce websites are now also supplied through my services. You’ll be amazed at how competitive these are when compared to others on the market. Thinking of setting up an online shop that you can manage yourself? Speak to me first.

  • We've used Icon for over 10 years and find Rob plain speaking with a fast and cost effective service. All we need from an IT supplier.

    Signs Express Exeter
  • Rob has always provided us with an excellent level of service. He not only reacts to any issues that we may have but is also proactive in putting systems/software in place to try to minimise our exposure to the ongoing risks associated with being online.

    Morgan & Pope Solicitors
  • ....price conscious and don’t promote waste – that, we have found very refreshing
    ...calm and collected, and we know that when we find ourselves with IT problems, we have the right person to sort it asap

    Amtek Precision Engineers
  • As our supplier of IT support and assistance for 11 years, Icon IT are instrumental in ensuring that our systems deliver client files, workflow and management information reliably

  • We have used Icon-IT for 10 years and have been very happy with the services he provides. I had been previously disillusioned with corporate firms charging excessive amounts and I am very happy that I switched to Icon-IT. Rob is very personable, reliable and has kept our systems running with minimal fuss

    Brunel Independent Mortgages
  • Onsite rapidly to fix all of our problems. After 11 years working with Rob we still enjoy a great level of service - couldn't recommend more highly

    Airline Maintenance & Engineering Training

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